Grievance Procedure Policy
MOSS Personal Support Program recognises that it is not easy to raise such problems or to deal with conflict. The intention of this policy is to make this process as clear and easy as possible. Read More • Download in PDF Format

Sexual Harrassment Policy
Merri Outreach Support Service PSP will ensure that all residents, staff, members and people using the service are treated fairly and equally and are protected from sexual harassment. Read More • Download in PDF Format

Confidentiality Guidelines
Philosophy, Principles and Objectives of Information Privacy and Confidentiality
Read More • Download in PDF Format

Privacy, dignity and confidentiality
The dignity and worth of each individual is to be upheld by all staff as a matter of ethical practice and concern for a fellow human being. Read More

Safety Plan for Adults in Violent Situations: client focus
Take your safety seriously. If you feel unsafe or threatened by someone, think of ways to protect yourself. Read More • Download in PDF Format